In last December 2016, I was assigned Home Delivery Management System project. I wrote this blog to memorize what I've done and to appreciate myself that I can do something even though I'm not a smart person. As Albert Einstein said "I have no special TALENTS. I am only passionately CURIOUS". I'm not an expert in Navision but when I'm focused doing something, I can make it right. Home Delivery project is created from the scratch and I'm totally focused to finish it from Zero.
Basically, the workflow is quite simple. There are Self Registration Kiosk Counter and Customer Service Counter. When customer would like to do a delivery, customer will go to Self Registration Kiosk Counter to scan the receipt bar-code, register their particulars (name, address, phone number, etc), and system will estimate the charge based on their location and calculate the delivery date. After customer confirm the registration, system will print a slip with queue number.
Customer Service Counter will call the customer based on the queue number and do confirmation with customer about the particulars and will start packing the item and put it all into the box. After Customer Service person know how many box is needed, he/she will input into the system and ask the system to print the label for the box. This application will improve the efficiency, productivity, and accuracy. Previously, Customer Service need to write customer address on the box manually. It's tedious job, time consuming, and many mistakes occurred. Finally, of course, an acknowledgement document is printed and signed by customer.
Both Self Registration Kiosk Counter and Customer Service Counter interface was built by using Microsoft Dynamics Navision - LS Retail. User friendly is important part on Self Registration Kiost Counter so that customers are able to use it easily.
On the picture above, there are 2 Self Registration Kiosk Counters and 2 Customer Service Counters.
